This Privacy Policy explains how 33Spin Casino (referred to as “33Spin Casino”, “we”, “us” or “our”) collects, uses, discloses and protects personal information of users located in Australia who access or use our website, mobile services and related products (collectively, the “Services”). By using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Data Controller and Scope
33Spin Casino is the entity responsible for the collection and processing of personal information in connection with the Services. This Privacy Policy applies to all visitors, registered players and other individuals located in Australia who interact with the Services, regardless of the device or channel used.
2. Categories of Personal Information Collected
We collect and process personal information that is necessary for the provision of the Services, compliance with legal obligations and the protection of our legitimate interests. The categories of personal information we may collect include, but are not limited to, the following:
- Identification data: full name, date of birth, gender, residential address, billing address, nationality and copies of identification documents such as passport, driver licence or other government-issued ID where required for verification.
- Contact details: email address, mobile phone number, other telephone numbers and preferred language of communication.
- Account information: username, encrypted password, security questions and answers, account settings, preferences and communication choices.
- Financial and transaction data: payment card details (processed via secure payment providers), bank account information, e-wallet identifiers, deposit and withdrawal history, betting records, game participation data, wins and losses and account balances.
- Technical and usage data: IP address, device identifiers, browser type and version, operating system, time zone setting, access times, referring URLs, pages viewed, clickstream data and interaction with website elements.
- Verification and compliance data: information collected for age verification, identity verification, fraud prevention, anti-money laundering checks and responsible gambling assessments, including information obtained from third-party verification providers.
- Communication data: records of correspondence with customer support, complaints and dispute information, feedback, survey responses and marketing communication history.
3. Methods of Data Collection
We collect personal information directly from you when you register an account, complete forms, make deposits or withdrawals, participate in games, contact customer support or subscribe to marketing communications. We also collect information automatically through cookies and similar technologies when you use the Services, and we may receive information from third-party service providers, payment processors, verification agencies and affiliates where permitted by law.
4. Legal Bases and Purposes of Processing
We process personal information only where we have a valid legal basis and for specified purposes. The main legal bases and purposes include the following:
- Contract performance: to create and manage your player account, provide access to games, process payments, administer bonuses and promotions, handle customer support requests and otherwise fulfil our contractual obligations.
- Legal and regulatory obligations: to verify your age and identity, comply with anti-money laundering and counter-terrorism financing requirements, detect and prevent fraud, comply with responsible gambling obligations, maintain records and respond to lawful requests from regulatory or law enforcement authorities.
- Legitimate interests: to secure our systems, prevent abuse of the Services, manage risk, conduct analytics and service improvement, enforce our terms and conditions, protect our rights and the rights of other users and ensure the integrity of our operations.
- Consent: to send marketing communications by electronic means where required, to place and read non-essential cookies and to conduct certain profiling for marketing purposes, subject to your choices and applicable law.
5. Cookies and Similar Technologies
We use cookies and similar technologies to enable the proper functioning of the Services, enhance user experience, perform analytics and, where permitted, deliver personalised content. Cookies may be session-based or persistent and may be set by us or by authorised third parties such as analytics providers. You can manage your cookie preferences through your browser settings and, where available, through our on-site cookie controls; however, disabling certain cookies may affect the functionality or performance of the Services.
6. Data Sharing and Disclosure
We do not sell personal information to third parties. We may disclose personal information to selected third parties strictly for the purposes described in this Privacy Policy and subject to appropriate safeguards. These third parties may include payment processors, banking institutions, identity verification providers, fraud prevention and risk management services, game providers, IT and hosting service providers, analytics and marketing service providers, professional advisers and companies within the same corporate group as 33Spin Casino. We may also disclose personal information to regulatory bodies, law enforcement agencies, courts and other public authorities where required or permitted by applicable law or where disclosure is necessary to protect our rights or the rights of others.
7. International Data Transfers
Some of the third parties to whom we disclose personal information may be located outside Australia. Where personal information is transferred internationally, we take reasonable steps to ensure that the recipient provides a level of protection that is substantially similar to the protection required under applicable Australian privacy laws, including through contractual safeguards or other legally recognised mechanisms.
8. Data Security Measures
We implement technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Such measures include encryption, access controls, firewalls, intrusion detection systems, secure data storage, regular security assessments and staff training. While we strive to protect personal information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, to resolve disputes and to enforce our agreements. Retention periods may vary depending on the type of data and applicable legal requirements, including record-keeping obligations under gambling, anti-money laundering and financial regulations. When personal information is no longer required, we will take reasonable steps to de-identify or securely destroy it.
10. Rights of Individuals in Australia
Subject to certain legal limitations, individuals located in Australia have rights in relation to their personal information. These rights may include the right to request access to personal information we hold about you, the right to request correction of inaccurate, incomplete or outdated information, the right to withdraw consent where processing is based on consent and the right to lodge a complaint with an appropriate supervisory authority. To exercise these rights, you must submit a written request using the contact details provided in this Privacy Policy. We may need to verify your identity before responding and may refuse a request where permitted or required by law, in which case we will provide reasons.
11. Direct Marketing
We may use your contact details to send you information about our products, services, promotions and updates where permitted by law. You may opt out of receiving direct marketing communications at any time by following the unsubscribe instructions included in the communication or by adjusting your account settings where available. Even if you opt out of marketing, we may still send you non-promotional messages relating to your account, transactions or important service updates.
12. Automated Decision-Making and Profiling
We may use automated tools to support decision-making processes related to fraud detection, risk management, responsible gambling measures and compliance checks. These tools may analyse account activity, transaction patterns and other relevant data. We may also perform limited profiling for service improvement and, where permitted, for marketing segmentation. Such processing is subject to safeguards and is not intended to produce legal effects without human review where required by applicable law.
13. Third-Party Websites and Services
The Services may contain links to third-party websites, content or services that are not operated or controlled by 33Spin Casino. This Privacy Policy does not apply to such third-party sites or services, and we are not responsible for their privacy practices. You should review the privacy policies of any third-party services you access via the Services.
14. Minors
The Services are intended exclusively for individuals who are at least 18 years of age or the legal age for gambling in their jurisdiction, whichever is higher. We do not knowingly collect personal information from individuals under the applicable legal age. If we become aware that personal information has been collected from an individual who does not meet the legal age requirement, we will take reasonable steps to delete such information and, where applicable, close the related account.
15. Changes to This Privacy Policy
We may amend this Privacy Policy from time to time to reflect changes in legal requirements, our data processing practices or the Services. The updated version will be posted on our website with an updated effective date. You are responsible for reviewing the Privacy Policy periodically to ensure that you are informed about the current practices concerning personal information.
16. Contact Information
If you have any questions, requests or complaints regarding this Privacy Policy or our handling of personal information, you may contact us using the contact channels provided on the 33Spin Casino website. We will review and respond to your communication within a reasonable timeframe and in accordance with applicable Australian privacy laws.